WHITEPAPER
Customer Feedback on TOP 6 DIY stores in Austria
AI-driven insights from reviews
Interested? Download whitepaper here:
Why this Whitepaper is worth reading!
Our Data Set
Google Reviews on Top 6 DIY brands in Austria: Zgonc, Lagerhaus, Hagebau, Hornbach, OBI, and Bauhaus with over 50.000 customer reviews.
Our Method
Our MIGO Product Suite uses AI to understand what customers are talking about. Also we analyze sentiments per topics, both at brand and store level.
Our Results
Our DIY store benchmark leader in Austria is Zgonc with a score of 79,5 , followed by Lagerhaus and Hagebau as second and third.
Special Analysis
Our analysis of “Staff availability” shows large differences in customer perception among brands in Austria. While Hagebau (22) receives by far the best feedback regarding the availability of employees, other brands such as Zgonc (4). Hornbach (-15), Obi (-16) and especially Bauhaus (-34) have room for improvement. As consulting with an employee is a key driver for sales and customer satisfaction in DIY stores, this topic should be on top of the list of decision makers.
Interested? Download whitepaper here!
Our Product
MIGO is a software, which offers an end-to-end approach for sourcing, analyzing, topic modelling, and visualizing insights from feedback/images. Customers can either embed MIGO in their analytics/BI stack (app as a service model), license it as a SAAS, or access a curated data feed via our powerful MIGO API. Learn more...
Latest news on Customer Analytics
Explore our recent posts on Customer Analytics topics
AI in Retail – Customer Feedback on Dutch DIY stores
Download our whitepaper analyzing thousands of online reviews of 6 Dutch DIY store brands: Hubo, Bauhaus, Karwei, Hornbach, Praxis and Gamma.
AI in Retail – Customer Feedback on German DIY stores
Download our whitepaper analyzing thousands of online reviews from 5 German DIY store brands: Obi, Bauhaus, Hornbach, Hagebau and Toom.
Aldi France – vainqueur de notre benchmark
Lisez notre communiqué de presse pour avoir un résumé des résultats de notre livre blanc, se basant sur le feedback de 1.8 millions de clients de grande distribution alimentaire française.
Ready to get started?
Set-up 30 min consultation
We offer free consultations in order to see if and how we could help. Do not hesitate, the least you can expect is that we point you in the right direction!
Set-up free demo
We will demo our applications with sample data for you. As a result you develop an understanding, how our approach could work for you.