Mainz
Full Time
Customer Success

Customer Success Manager Enterprise SaaS

We are looking for a talented and experienced Customer Success Manager for Enterprise SaaS to join our team at Predict42. As a Customer Success Manager, you will be responsible for building and maintaining relationships with our enterprise SaaS customers, helping them to achieve their desired business outcomes. You will work closely with customers to understand their needs and challenges, and develop and implement customized success plans. You will also be responsible for onboarding new customers, providing training and support, and managing customer escalations.

Career Hero

Responsibilities

  • Build and maintain relationships with enterprise SaaS customers
  • Understand customer needs and challenges
  • Develop and implement customized success plans
  • Onboard new customers
  • Provide training and support
  • Manage customer escalations
  • Track and report on customer success metrics

Qualifications

  • 2+ years of experience in customer success, preferably in an enterprise SaaS environment
  • Strong understanding of the customer lifecycle and how to build and maintain successful customer relationships
  • Experience with developing and implementing customer success plans
  • Experience with onboarding and training new customers
  • Experience with providing customer support and managing escalations
  • Excellent communication and interpersonal skills

Bonus Points

  • Experience with enterprise SaaS products and services
  • Experience with CRM software tools (e.g. Hubspot)
  • Experience with data analysis and reporting

Perks & Benefits

Bonus Icon
EARN: Salary + Equity
We foster an entrepreneurial culture by offering a virtual stock option program.
Time Icon
FLEXIBILITY: Hybrid work
we offer mix of remote and on-premise work, combining the best of both worlds
Snacks Icon
GROW: Research Time
all employees have blocked research time per week at their disposal.
Snacks Icon
PLAN: Pension Plan
we subsidize up to 20% of you pension plan / direct insurance via salary conversion
Snacks Icon
COMPASSION: Care
we care and support you, if you go through a difficult time at some point in your life.
Snacks Icon
BOND: Team Building
we organize different team events, including a super exciting offsite each year.
Career Form Img

Apply now.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Turning Feedback into Knowledge
Case StudiesBook a Demo
AboutJobsBlogsPrivacy PolicyTerms of ServiceContact
LinkedinYouTube
Copyright © 2023 Predict42 GmbH. All rights reserved.